Last Updated: June 25, 2026

Digital Products

Metrix sells digital market research reports and business intelligence products.

Due to the nature of digital products, all purchases are subject to the following policy.

Cancellation Policy

Orders cannot be cancelled once payment has been successfully completed and report delivery has been initiated.

Refund Policy

All report purchases are generally non-refundable.

Refunds shall not be provided for:

• Change of mind
• Accidental purchase
• Customer no longer requiring the report
• Disagreement with research findings and other content of the reports
• Failure to review report details before purchase

Eligible Refund Cases

Refunds may only be considered under the following circumstances:

• Payment was successfully completed but the report was not delivered.
• Duplicate payment was made for the same order.
• The requested report is unavailable and cannot be delivered.

Approved refunds will be processed within 7-10 business days through the original payment method.

Report Delivery

Reports are delivered electronically through email, download link, customer account access, or other digital delivery methods.

Contact Us

For any concerns regarding payments, report delivery, or refunds, please contact:

Metrix Research & Analytics Private Limited

19A-108, 19th Floor, WeWork,
Berger Tower, Sector 16B,
Noida, Uttar Pradesh – 201301, India

Email: business@metrixra.com
Phone: +91-97738 96700

Business Hours: Monday to Friday, 9:30 AM to 6:30 PM IST.